REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit

Required knowledge

Applicable legislated rail safety requirements including acts and regulations from each state and territory together with any nationally approved compliance codes andor guidelines

Relevant OHampS procedures and guidelines

Workplace procedures and policies for arranging alternative passenger transport

Contact arrangements for other transport organisations available to provide alternative transportation

Protocols for contacting other transport organisations

Train timetables

Alternative transport options

Road transport service planning processes

Equipment and materials used when arranging alternative passenger transport and procedures that should be followed in their use

Problems that may occur when arranging alternative passenger transport and appropriate action that can be taken to resolve the problems

Documentation and record requirements

Communication and negotiation requirements when arranging alternative passenger transport

Required skills

Communicate and negotiate effectively with others when arranging alternative passenger transport

Read and interpret instructions procedures information and signs relevant to the arrangement of alternative passenger transport

Interpret and follow operational instructions and prioritise work

Complete documentation related to the arrangement of alternative passenger transport

Operate electronic communication equipment to required protocol

Work collaboratively with others when arranging alternative passenger transport

Adapt appropriately to cultural differences in the workplace including modes of behaviour and interactions with others

Promptly report andor rectify any identified problems that may occur when arranging alternative passenger transport in accordance with workplace procedures

Implement contingency plans for unanticipated situations that may arise when arranging alternative passenger transport

Analyse contingency situations for their impact on services

Schedule and monitor work activities

Modify activities depending on differing operational contingencies risk situations and environments

Apply precautions and required action to minimise control or eliminate hazards that may exist during the arrangement of alternative passenger transport

Work systematically with required attention to detail without injury to self or others or damage to goods or equipment

Select and use relevant office and communications equipment and materials when arranging alternative passenger transport

Adapt to differences in transport situations in accordance with standard operating procedures

Select and use required personal protective equipment conforming to industry and OHampS standards

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required knowledge and skills the range statement and the assessment guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying

the underpinning knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include

a range of relevant exercises case studies andor other simulated practical and knowledge assessment andor

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments access is required to

relevant and appropriate materials and equipment and

applicable documentation including workplace procedures regulations codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum assessment of knowledge must be conducted through appropriate writtenoral tests

Practical assessment must occur

through activities in an appropriately simulated environment at the registered training organisation andor

in an appropriate range of situations in the workplace

Work may be conducted in:

Situations creating a need for alternative transport may include:

Types of alternative transport can include:

Train timetables considered in planning arrangements include:

Alternative transport may include:

Alternative transport information requirements may be obtained from:

Consultative processes may involve:

Communication in the work area may include:

Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:

Information/documents may include:

Applicable regulations and legislation may include: